Disability Services Act 1986 provides for a set of guiding standards for the delivery of quality services known as the Disability Services Standards. These 12 standards, in conjunction with the associated objectives for service provision, remain in place today and are underpinned by social justice values.
Each person with a disability who is seeking a service has access to a service on the basis of relative need and available resources.
Each person with a disability receives a service that is designed to meet, in the least restrictive way, his or her individual needs and personal goals.
Each person with a disability has the opportunity to participate as fully as possible in making decisions about the events and activities of his or her daily life in relation to the service he or she receives.
Each service recipient’s right to privacy, dignity & confidentiality in all aspects of his or her life is recognized and respected.
Each person with a disability is supported and encouraged to participate and be involved in the community.
Each person with a disability has the opportunity to develop and maintain skills and to participate in activities that enable him or her to achieve valued roles in the community.
Each service recipient is encouraged to raise and have resolved without fear or retribution, any complaints or disputes he or she may have regarding the service provider or the service.
Each service provider adopts quality management systems and practices that optimize outcomes for service recipients.
Each person with a disability enjoys working conditions comparable to those of the general workforce.
The employment opportunities of each person with a disability are optimized by effective an relevant training and support.
Each person employed to deliver services to a person with a disability has relevant skills and competencies.
The service provider acts to prevent abuse and neglect and to uphold the legal and human rights of service recipients.