Professional Support Services

Worklink's Professional Support Service provides advocacy, support, mentoring and lifestyle coaching to clients that require intensive assistance to overcome non vocational barriers to employment and other life altering circumstances.

The service is delivered by highly qualified staff who have the skills to work with the long term unemployed and people with a diagnosed or undiagnosed mental illness. They also have the expertise to assist those with a range of difficult personal circumstances and/or other barriers that may inhibiting relationships with family, friends and the community. This service is delivered with a collaborative, culturally appropriate approach that utilises the strengths of the client, the expertise of the Job Services Australia Consultant and Worklink's professional staff, so that a positive outcome can be achieved.

Assistance can be provided in the following areas:

• Mental Health Support

  • Holistic approach
  • Motivational interviewing techniques
  • Linkages to medical & clinical support services
  • Linkages to social support services
  • Lifestyle coaching
  • Goal setting
  • Techniques to build confidence, self esteem and self efficacy
  • Recovery focused approach

• Legal Issues

  • Identification of legal issues
  • Motivational interviewing techniques
  • Linkages to Corrective Services and legal representatives
  • Court support
  • Sorting fines and linkage to State Penal Enforcement Registry (SPER)
  • Lifestyle coaching
  • Goal setting

• Housing

  • Indentify housing needs
  • Motivational interviewing techniques
  • Financial counselling and goal setting
  • Identification requirements
  • Linkages to community, government and private housing markets
  • Lifestyle coaching

• Drug & Alcohol Addictions

  • Motivational interviewing techniques
  • Lifestyle coaching
  • Linkages to appropriate services that will provide counselling, detox, rehabilitation
  • Linkages to services that will provide long term mentoring e.g. AA & AL-Anon
  • Linkages to other social supports in the community
  • Linkages to family and friends (if possible) for support
  • Financial Counselling

• Co-morbidity (Dual Diagnosis)

  • Co-morbidity is a dual diagnosis that may include mental health issues plus a drug or alcohol addiction.
  • Co-morbidity could also include a physical disability (diabetes) plus an addiction; it could also be a mental illness that could lead to a physical illness such as an eating disorder.
  • Motivational interviewing techniques
  • Linkages to clinical, non-clinical, counselling and social support services where appropriate
  • Capacity building techniques
  • Lifestyle coaching
  • Goal setting and problem solving

• Gambling & Financial Management

  • Motivational interviewing techniques
  • Linkages to appropriate services for counselling
  • Monitoring progress
  • Goal Setting and problem solving techniques
  • Lifestyle coaching

• Social Isolation/Alienation

  • Motivational interviewing techniques
  • Lifestyle coaching
  • Build sustainable networks that suit client's needs
  • Support and advocacy through the process
  • Capacity building techniques
  • Goal setting and problem solving techniques

Other areas that we have expertise in providing a service:

• Highly disadvantaged youth – we have staff with many years of youth work experience
• Single parents – balance of parental, compliance and employment outcome requirements
• Mature age unemployed – develop appropriate pathways to personal, social & financial stability
• Physical medical issues
• Attending Employment Service Assessment, Job Capacity Assessment and Centrelink appointments with clients
• Domestic violence issues – linkages to appropriate services and support networks